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Black Protection Salt – 250g/200ml
Lucky Salt – 250g/200ml
FAQ
SHOPPING INFORMATION
Easy Cart SA Delivery Fees.
Delivery fees on Easy Cart SA are determined based on the size, weight, and destination of the order. Our goal is to keep delivery costs as competitive as possible to ensure affordability for our customers. Fees will be transparently displayed at checkout, so you’ll always know the exact cost before placing your order.
How long will delivery take?
Delivery times on Easy Cart SA typically range between 3 to 7 business days, depending on the supplier’s packaging time and the delivery location.
Suppliers are encouraged to package orders within 3 business days of receiving them, excluding weekends. For example, if an order is placed on a Friday, packaging should be completed by the following Wednesday. Once the courier collects the package, delivery to the customer will usually take 1 to 4 business days.
We strive to ensure all orders are delivered promptly and will keep customers updated throughout the process.
What exactly happens after ordering?
After placing an order, our dispatch team is notified through our system to begin processing it. The supplier has up to 3 business days to package the item. Once the package is ready, the supplier books a courier through our system. The courier collects the package and delivers it directly to the customer.
Customers will receive updates at every stage, from order confirmation to delivery, ensuring a seamless and transparent shopping experience.
Do I receive an invoice for my order?
Yes, customers will receive a detailed invoice for every order placed on Easy Cart SA. The invoice will be sent to the email address provided during checkout and will include a breakdown of the order, including item details, delivery fees, and the total amount paid.
PAYMENT INFORMATION
Payment for your order is taken from your bank account at the time the order is confirmed. Once you complete the checkout process and submit your payment details, the payment is processed, and the amount is debited from your account. You will receive an email confirmation of your order along with the payment receipt.
A wishlist is a feature on Easy Cart SA that allows you to save products you’re interested in for future reference. It’s like a personal shopping list where you can store items you want to purchase later. You can easily add products to your wishlist, and when you’re ready to buy, simply go to your wishlist, review your saved items, and proceed with the purchase. It’s a convenient way to keep track of your favorite items without needing to search for them again.
If you receive a damaged or incorrect product, please follow these steps:
Contact Us Immediately: Reach out to our customer service team at support@easycart.co.za or through our contact page within 48 hours of receiving the item.
Provide Details: Include your order number, a description of the issue, and photos of the damaged or incorrect product.
Return or Exchange: Based on the issue, we will guide you through the return or exchange process. We’ll arrange for the return of the item and ensure you receive the correct or undamaged product.
We strive to resolve all issues promptly to ensure your satisfaction with every order.
You can request to change or cancel your order within a short window of time after placing it. To do so:
Contact Us Immediately: Reach out to our customer service team at support@easycart.co.za as soon as possible.
Provide Order Details: Include your order number and the requested changes or cancellation details.
Please note that once an order has been processed and shipped, changes or cancellations may no longer be possible. We recommend contacting us quickly to ensure your request can be processed.
Package tracking allows you to monitor the status and location of your order as it moves through the delivery process. Once your order has been shipped, you’ll receive a tracking number that you can use to check the progress of your package in real-time.
You can enter the tracking number on the courier’s website or through your Easy Cart SA account to get updates on when your package is expected to arrive, where it is currently, and if there are any delays. It’s a convenient way to stay informed about your order every step of the way.
