Easy Cart SA Returns and Replacements Policy

At Easy Cart SA, we are dedicated to providing a seamless shopping experience. To ensure clarity and transparency, we have outlined our Returns and Replacements Policy, specifically addressing scenarios where:

• Incorrect Orders: If you receive a product that differs from what you ordered.
• Product Not as Described: If the delivered product does not match its listed condition or description.

Eligibility Criteria for Returns:

1. Notification Period: Customers must notify Easy Cart SA of any issues within 3 days of receiving their order. This prompt notification allows us to address concerns efficiently.

2. Condition of Returned Items: Items must be returned in their original, unused condition, with all original packaging, tags, and accessories intact. This ensures that the product is in a resalable state.

Return Process:

1. Initiate a Return: To begin the return process, please contact our Customer Support Team through one of the following methods:

   • Email: support@easycart.co.za
   • Phone: 018 110 0353
   • Website: Log in to your account on www.easycart.co.za and navigate to the ‘Order History’ section to request a return.

2. Provide Necessary Information: When initiating a return, please provide:

   • Your order number.
   • A detailed description of the issue.
   • Photographs of the product, especially if it is damaged or not as described.

3. Return Authorization: Upon receiving your request, our team will review the information provided. If the return is authorized, you will receive a Return Merchandise Authorization (RMA) number and detailed instructions on how to return the item.

4. Shipping the Return: Securely package the item, including all original packaging and accessories. Clearly label the package with the provided RMA number. We recommend using a trackable shipping service to ensure the safe return of the item.

Inspection and Resolution:

1. Inspection: Once the returned item is received, our Quality Assurance team will inspect the product to verify the reported issue and ensure it meets our return criteria.

2. Resolution Options:

   • Replacement: If the item is found to be incorrect or not as described, and a replacement is available, we will ship the replacement product to you at no additional cost.

   • Refund: If a replacement is not available, or if you prefer a refund, we will process a full refund to your original method of payment. Refunds will be processed within 10 business days of receiving the returned item.

Important Considerations:

• Shipping Costs: If the return is due to an error on our part (e.g., incorrect or defective product), Easy Cart SA will cover the return shipping costs. In cases where the return is not due to our error, the customer may be responsible for return shipping fees.

• Non-Returnable Items: Certain products may not be eligible for return due to hygiene reasons, perishability, or specific supplier policies. These items will be clearly marked as non-returnable on our website.

Legal Rights:

This policy operates in conjunction with your statutory rights under the South African Consumer Protection Act. For more detailed information, you can refer to the Consumer Protection Act guidelines.

Contact Us:

For any questions or further assistance regarding our Returns and Replacements Policy, please reach out to our Customer Support Team:

• Email: support@easycart.co.za
• Phone: 018 110 0353

We value your trust in Easy Cart SA and are committed to ensuring your satisfaction with every purchase.