Easy Cart SA Shopping Policy

At Easy Cart SA, we strive to offer our customers a convenient and hassle-free shopping experience. To ensure transparency and customer satisfaction, we have outlined our Shopping Policy below.

1. Order Placement and Processing

• Customers can browse and purchase products through our online marketplace at www.easycart.co.za.

• Orders are processed within 24-48 hours of confirmation, excluding weekends and public holidays.

• Customers will receive an order confirmation email once the purchase is successfully placed.

• If an item is out of stock, customers will be notified with an estimated restock date or given the option to cancel the order.

• Delays may occur if a product is not available in our warehouses. In such cases, customers will be informed of the extended delivery timeframe.

2. Payment Methods

• We accept multiple payment options, including credit/debit cards, EFT, and mobile payment solutions.

• All transactions are secured using industry-standard encryption to protect customer information.

• Orders will only be dispatched upon successful payment verification.

3. Shipping and Delivery

• Easy Cart SA partners with reliable courier services to ensure timely delivery.

• Estimated delivery timeframes:

  • Local deliveries: 3-5 business days

  • Regional deliveries: 5-7 business days

• Customers will receive a tracking number to monitor the progress of their shipment.

• Delivery fees are calculated at checkout based on the shipping address and order weight.

• Any delivery delays caused by unforeseen circumstances (e.g., weather conditions, courier strikes) will be communicated promptly.

• If a product is not in our warehouses, additional delays may occur, and customers will be notified accordingly.

4. Returns and Replacements

• Customers must notify Easy Cart SA within 3 days of receiving their order if they wish to return an item.

• Eligible return cases include:

  • Incorrect orders (wrong product received)

  • Product not as described (damaged or defective items)

• Items must be returned in their original condition, including packaging, tags, and accessories.

• To initiate a return, customers can contact our support team via:

  • Email: support@easycart.co.za

  • Phone: 018 110 0353

  • Website: Log in to your account and navigate to the ‘Order History’ section to request a return.

• Customers must provide their order number, a detailed issue description, and photographs (if applicable).

• Approved returns will receive a Return Merchandise Authorization (RMA) number and instructions for shipping the item back.

• If eligible, customers can opt for a replacement or a refund (processed within 10 business days of receiving the return).

5. Shipping Costs for Returns

• If the return is due to an error on our part (e.g., incorrect or defective product), Easy Cart SA will cover return shipping costs.

• If the return is due to a change of mind, the customer may be responsible for return shipping fees.

6. Non-Returnable Items

• Certain items may not be eligible for return due to hygiene reasons, perishability, or supplier policies.

• Non-returnable items will be clearly indicated on the product listing.

7. Legal Rights

• This policy aligns with the South African Consumer Protection Act, ensuring fair trade practices and customer protection.

• Customers can refer to the Consumer Protection Act guidelines for further legal information.

8. Customer Support

• For any queries or concerns, customers can reach out to our support team:

  • Email: support@easycart.co.za

  • Phone: 018 110 0353

We appreciate your trust in Easy Cart SA and are committed to delivering quality products and exceptional service.